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Task and User Flows 📲
Task and User Flows 📲
I looked at AccessAble it fit perfectly with my research context. My project examines how the presence or absence of clear visual information affects people navigating.Â
I wanted to see how we can address the "trust gap" when static digital information doesn't align with the real world.
Home Page --->
Search (venue and location) --->
Results (user selects a result) --->
Access Guide view (user scrolls or selects to view access guides) --->
Detailed Access Guide (user selects the relevant one) --->
[NEW] Live Community Updates --->
[NEW] Verification View (user views an up to date accessibility rating) --->
End (user has found what they need and exits)
Home Page --->
Search --->
Results --->
Decision: Is there an access guide available?
No ---> User Leaves
Yes --->User selects Detailed Access Guide --->
Decision: Does the user trust the guide details?
Yes ---> User Plans Trip (End)
No ---> User Looks for more information --->
[NEW] User selects community updates --->
[NEW] User checks accessibility rating --->
[NEW] Decision: Is the rating good?
Yes ---> [NEW] User Plans Trip (End)
No ---> [NEW] User Looks for any attached images and comments --->
[NEW] Decision: Does it seem like there is a workaround?
No ---> [NEW] User stays home or selects another venue (End)
Yes ---> [NEW] User Plans Trip (End)
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